For over 100 years, American consumers have relied on the Better Business Bureau (BBB) to distinguish good home improvement contractors from the bad. When you are looking to replace your roof or improve an area of your home, putting a lot of weight on BBB’s opinion is crucial to making an informed decision.
The BBB provides businesses with letter grades that represent their degree of confidence that a certain business is a trustworthy one. Today, High Performance Homes, the leading provider of roof replacement services in the area, explains the factors that are considered when rating contractors.
This includes the number of complaints filed against the contractor through the BBB, as well as the number of unresolved and unanswered complaints. For a contractor to receive a high BBB rating, it must engage with their customers honestly and fairly.
In an industry with a high rate of turnover, reputable contractors tend to operate under the same brand name. Incompetent ones cease their operations in five years or less, while unscrupulous companies change their names to cover their tracks. For the BBB to give a high rating, a roof damage repair contractor must be in business for many years. Longevity, in most cases, is an indication of a company’s integrity.
Contractors that withhold important details, including information about their practices, are frowned upon. For the BBB, it’s unethical to provide incomplete information about products and services offered or use false addresses. Unverifiable data is considered a red flag, causing the BBB to give lower ratings.
High Performance Homes is proud to report that we have an A-plus rating with the Better Business Bureau. We have been a BBB-accredited business since 2012. Whether you want your roof leak fixed or your siding replaced, you can expect us to deliver high-quality products and top-notch services. With our solid credentials, you can be sure of nothing but the best home improvement experience possible.
Call us today at (360) 342-9253 or fill out our contact form to schedule a free, no-obligation consultation.