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How the BBB Rates Home Improvement Contractors

For over 100 years, American consumers have relied on the Better Business Bureau (BBB) to distinguish good home improvement contractors from the bad. When you are looking to replace your roof or improve an area of your home, putting a lot of weight on BBB’s opinion is crucial to making an informed decision.



The BBB provides businesses with letter grades that represent their degree of confidence that a certain business is a trustworthy one. Today, High Performance Homes, the leading provider of roof replacement services in the area, explains the factors that are considered when rating contractors.

Complaint History

This includes the number of complaints filed against the contractor through the BBB, as well as the number of unresolved and unanswered complaints. For a contractor to receive a high BBB rating, it must engage with their customers honestly and fairly.


In an industry with a high rate of turnover, reputable contractors tend to operate under the same brand name. Incompetent ones cease their operations in five years or less, while unscrupulous companies change their names to cover their tracks. For the BBB to give a high rating, a roof damage repair contractor must be in business for many years. Longevity, in most cases, is an indication of a company’s integrity.


Contractors that withhold important details, including information about their practices, are frowned upon. For the BBB, it’s unethical to provide incomplete information about products and services offered or use false addresses. Unverifiable data is considered a red flag, causing the BBB to give lower ratings.

High Performance Homes is proud to report that we have an A-plus rating with the Better Business Bureau. We have been a BBB-accredited business since 2012. Whether you want your roof leak fixed or your siding replaced, you can expect us to deliver high-quality products and top-notch services. With our solid credentials, you can be sure of nothing but the best home improvement experience possible.

Call us today at (360) 342-9253 or fill out our contact form to schedule a free, no-obligation consultation.


For Cameron and everyone, again I say thank you! NW Natural has just recalculated our “equal pay” bill and we’ve gone from $67.00/month to $38.00/month. This is a savings of $348.00 per year plus the electric bill never once exceeded $90.00/month this summer saving us about $300 this year just is savings with the A/C. The windows remain beautiful, functional and more than everything promised! That and a leak free roof, who could ask for anything more! Thanks again!

Wayne, Canby Oregon

“We are so glad that HPH came to us about our windows. These windows are very high quality and look so beautiful in our home. From the very start to the final install and finish, this company has been AMAZING!! Very professional indeed!! LOVE our windows and screen door!”

Cynthia B.

“High Performance Homes have phenomenal customer service, anyone you meet with is very informative, organized an they show fantastic product. I’d highly recommend them if you’re wanting great quality for roofing, siding, windows an even gutters. You can’t beat it!! You’re definitely getting what you pay for. Better than some cheap place an things start wearing off within a year. Keep up the wonderful work :)”

Kay G

“This contracting company recently replaced all the windows in my home. All of the associates I interacted with along the way were pleasant, knowledgeable, and professional. The way the windows were installed was done with precision and care for my home, and I did not have to pay any extra for trim around both the outside and inside of the windows. The end result is pleasing to look at, and I can already tell there’s a big difference in how insulated my home is.”

Emily K.

“The Window Crew is absolutely amazing with the work they did on my family member’s home, and they are all very kind.”

Adison T.
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