When you’re having a siding or window installation project done in your home, one of the best ways to ensure that it’s done right and runs smoothly is to hire a reputable contractor. Oftentimes, the best contractor to hire is one that has a high rating from the Better Business Bureau®. But how exactly does the Better Business Bureau rate professionals?
In this article, the pros of High Performance Homes explains the four different ways the Better Business Bureau rates contractors, starting with:
1. Type of Business – Depending on whether or not the type of business raises marketplace concerns, the BBB may lower or increase its business rating. If a business is found to be operating in violation of the law, however, the BBB may lower the rating of a business.
2. Business Practices – If a business is looking to raise its rating with the BBB, they need to be as transparent with their marketplace conduct as much as possible. To do this, they must provide complete information about the products and services they offer and they must not use a false address. Failure to follow these requirements will result in a business’ rating being lowered by the BBB.
3. Complaint History with the BBB – If a roof or window repair business has a complaint history with the BBB, their rating may be greatly affected depending on how they responded to said complaints. For instance, if they responded in a quick and appropriate manner, the business’ current rating may be retained or even increased. Failure to resolve the complaints in a timely manner or if the customer isn’t satisfied with the resolution, however, results in the rating being lowered.
4. Failure to Honor Commitments to the BBB – On the other hand, if a business fails to honor its commitments to the BBB, such as commitments to abide by a mediation settlement or arbitration award, their rating with the Better Business Bureau may be lowered as a result.
Looking for expert exterior house contractors who can help spruce up your home? Simply turn to High Performance Homes, a certified contractor with an A-plus rating from the Better Business Bureau. When it comes to window and roof installation services, we are your leading service provider and we won’t let you down!. Give us a call at (360) 342-9253 or fill out our contact form to schedule a free consultation.